About the company
Instacart is transforming the grocery industry. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.
About the role
We're hiring an Account Manager II to make Instacart Ads the place CPG advertisers and agencies trust to grow their business, by improving campaign performance, widening how brands invest across our ad products, and shaping the advertiser experience.
Responsibilities
- Advertiser Relationships: CPG clients and agency partners treat you as a trusted advisor. Working with Sales, you understand their business objectives and build strategies that support their long-term growth on Instacart.
- Campaign Performance: Each advertiser has a full-funnel media strategy tied to its goals. You use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results, and you manage gap-to-goal across multiple business units.
- Advertiser Growth: Advertisers adopt your optimization and upsell recommendations and expand their use of Instacart advertising products.
- Business Reviews: Recurring client conversations and quarterly business reviews turn campaign data into a clear story of business impact, opportunities, and next steps.
- Product and Team Influence: Advertiser pain points reach the right internal teams as specific feedback that shapes product enhancements and process improvements.
Requirements
- Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience
- 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
- Experience building and maintaining strong client relationships in an external-facing role
- Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives
- Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
- Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment
- Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders
Preferred Qualifications
- Experience with Salesforce and Tableau; familiarity with Mode is a plus
- Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce, and experience developing full-funnel media strategies and optimizing campaigns against performance goals
- Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units
- Strong attention to detail and organization, creative problem solving, and experience influencing product or operational improvements by synthesizing customer feedback and business insights
Conditions
- This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
- This role also includes a Sales Incentive Plan.