ServiceNow is the AI control tower for business reinvention.
The ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better.
Building an AI-native culture where technology and talent are unstoppable together.
About the team
ServiceNow's Applied AI Forward Deployed Engineering team is an entrepreneurial, fast-growing function at the center of ServiceNow's shift to AI-native.
Sits at the front lines of the most strategic agentic engagements in the Fortune 500, partnering directly with C-suite buyers.
Translates ambiguous business problems into production-grade agentic builds that move the needle on revenue, cost, and customer experience.
Responsibilities
Own the global FDE portfolio and allocation strategy.
Work with regional leadership, Geo Presidents, and SVP/GTM to calibrate where FDE delivers the most impact on revenue, product signal, and customer reference value.
Run the investment thesis that positions the FDE team in the highest-conviction customer, product, and GTM moments.
Navigate competing priorities across regions, portfolios, and strategic accounts.
Treat every FDE engagement as an investment; approve only work tied to a clear strategic imperative or commercial outcome.
Set approval criteria that hold up under CFO scrutiny; lock scope, success criteria, and target outcome before work starts.
Measure renewals, net-new ACV, consumption, and expansion influenced per FDE-week, by engagement type, region, and industry.
Compress the time from use case identification to value defined, aligned to token burn.
Requirements
Operator-builders who've sat in seats across GTM, value engineering, and delivery.
Comfortable being the strategist in a GTM planning session and the deployment tactician solving capacity trade-offs.
Executive presence to hold a room with senior sales and product leadership.