About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction.
- Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV).
- Scale CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan).
- Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals.
- Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM).
- Collaborate with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning.
- Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions.
- Support partner co-sell strategy and solution partner enablement.
- Stay ahead of market trends, competitive shifts, and emerging technologies.
- Represent the company at industry events, panels, and executive forums.
- Support deal execution across stages, including planning, discovery calls, engagement plans, workshops.
- Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock.
- Foster a culture of innovation, collaboration, and continuous improvement.
Requirements
- 7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role.
- Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
- Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making.
- Strong analytical, communication, and storytelling skills.
- Experience in SaaS, cloud, or enterprise technology preferred.
- Familiarity with strategic portfolio management – portfolio planning, project and portfolio management (PPM), demand and resource management.