Director of Product Operations

Product & Design spans eight pillars — from Visibility and Intelligent TMS to our AI Agent/Autopilot portfolio — touching nearly every function on the way to market. We're hiring a Director of Product Operations to report to the CPO and ensure our biggest cross-functional efforts don't stall. This is an operator's seat: someone who represents Product in the room, unblocks stuck decisions, and turns messy multi-team initiatives into shipped outcomes.

• Cross-functional coordination: Align Product, Sales, and Professional Services on one plan for sales readiness, quoting, FDE scoping, and go-live timelines. Coordinate Marketing/Product/Sales readiness so launches land together.
• Meeting cadence & executive communication: Run Product & Design’s leadership meeting cadence and offsite planning. Prepare content for OKR retros and board materials that turn status into actionable decisions.
• CPO proxy: Represent Product’s position in cross-functional forums, escalating only what truly needs the CPO’s attention.
• Operating system ownership: Keep roadmap hygiene, intake SLAs, and release readiness running with Product Ops, Product Marketing, CX, and Engineering leadership.
• Program management: Identify which initiatives need formal programs, then stand them up — scope, owners, milestones, decision rights, governance — through to completion.
• Reporting: Maintain one trusted, current view of program/roadmap status, risks, and dependencies feeding directly into executive and board reporting.
• Quality & compliance system: Stand up project44’s product-quality operating system — quality management plan, review council, stage-gated development process, documentation controls, and validation/audit-trail/data-retention controls for GxP, SOC 2, ISO, etc. — with Compliance, Legal, Security, and Engineering.
• Regulated-market readiness: Translate regulatory/audit requirements into concrete product commitments and maintain a defensible source of truth for diligence.
• Data quality: Make data quality a governed key result across PRDs and programs, not one-off fixes.
• Roadmap change management: Run mid-quarter re-plans off one stack-ranked source of truth with documented trade-offs.
• OKRs: Track roadmap work against OKRs and help the CPO and pillar leads define OKRs that actually focus the org each cycle.
• AI governance: Own the operating model for AI as a product capability — review gates for agent behavior/autonomy, evaluation and monitoring with Engineering/Compliance, and cross-functional muscle for shipping agentic features responsibly.

• Operator, not coordinator: Owned a cross-functional program end-to-end from ambiguity to shipped outcome, with minimal oversight. Made calls under incomplete information and owned the results.
• Product/technical fluency: Held their own on integration timelines, data quality, or technical trade-offs. Partnered directly with engineering to scope work.
• Executive communication: Built content for a CEO/board/senior audience; distinguishes a status update from a decision-ready brief. Distilled complex, multi-team situations into one page.
• High trust, high discretion: Operated close to a senior leader — representing them accurately, protecting their time, judging what to escalate. Handled confidential information with sound judgment.
• OKRs: Ran an OKR (or equivalent) cycle that focused a team, not just aggregated existing plans. Connected day-to-day execution to stated objectives so leadership could track progress mid-quarter.
• AI-enabled product ops: Understands agentic workflows (non-determinism, autonomy levels, human-in-the-loop, evaluation/monitoring) well enough to shape governance, not defer entirely to Engineering. Uses AI tools fluently in their own workflow and can push responsible, governed AI shipping.
• Quality & compliance: Stood up or run a QMS, stage-gate review process, or documentation control system, ideally in a regulated environment (GxP/21 CFR Part 11, ISO 9001/27001/62304, SOC 2). Understands CSV/CSA and audit-trail controls.