About the company
Customer.io powers automated communication that people actually want to receive. Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.
- Find and resolve friction points using data, experimentation, and customer insight.
- Define and track success metrics for activation, retention, and monetization.
- Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.
- Work with Engineering to scope and deliver improvements that reduce time-to-value.
- Run A/B tests and growth experiments to find what drives conversion and engagement.
- Communicate priorities and progress clearly across teams and leadership.
Requirements
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.
- Experience using or developing AI-powered tooling in your product workflow.
- A track record of improving activation or retention metrics.
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
- Experience collaborating across Product, Marketing, and CX.
- A clear communicator who simplifies complexity and drives alignment.
- Deep curiosity about what helps customers succeed.
- Comfort working autonomously in a remote, async-first environment.
Conditions
- We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
- Zone 1: $164,400–$187,200.
- Zone 2: $150,700–$171,600.
- Zone 3: $137,000–$156,000.
- Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.