About the company
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
Responsibilities
- Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
- Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
- Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business
- Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
- Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
- Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
- Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives
Requirements
- 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions
- Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company
- Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks
- Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context
- Plus: Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce; experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP; experience leading large scale change management initiatives
Conditions
- Full-time role from one of our US hubs or remotely in the United States
- Salary not disclosed in the provided text (pay transparency disclosure mentions range but not specified for this role)
- Equity, health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, learning & development stipend, work from home stipend, cell phone reimbursement