About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Consulting & System Integrator Partnerships based in Canada.
Responsibilities
- Define and execute the global consulting and systems integrator partner strategy, identifying, recruiting, and developing high-value global and regional partners.
- Drive partner-sourced pipeline, net-new logo acquisition, and revenue growth by identifying opportunities within partner client portfolios and CX transformation initiatives.
- Act as executive sponsor for strategic partnerships, developing joint business plans with clear revenue targets, success metrics, and accountability.
- Build and scale partner sales enablement programs covering competitive positioning, value selling, customer engagement, and deal support.
- Integrate AI-powered customer service solutions into partner CX and digital transformation practices, creating joint offerings and go-to-market strategies.
- Establish effective engagement models and rules of engagement between internal professional services teams and external consulting and SI partners.
- Develop business cases, ROI frameworks, sales materials, and other resources that partners can use in enterprise customer engagements.
- Coordinate cross-functional strategies across sales, professional services, cloud partnerships, technology partnerships, and reseller channels.
- Track partner performance through pipeline contribution, revenue attainment, forecasts, and other business-impact metrics.
- Build long-term executive relationships with strategic partners and enterprise customers while identifying opportunities to expand the ecosystem.
- Represent the organization at partner meetings, industry events, and other strategic engagements, with regular travel as required.
Requirements
- 8+ years of experience in partner management, strategic alliances, or business development, including at least 4 years focused specifically on consulting and systems integrator partnerships.
- Proven success building and scaling SI partnership programs across global and regional partners, with measurable impact on revenue and net-new business.
- Strong background in CX transformation, contact center modernization, digital customer service, or related enterprise transformation initiatives.
- Demonstrated ability to consistently achieve or exceed partner-driven revenue and net-new logo targets.
- Experience working with major global consulting firms and systems integrators, as well as regional integration partners.
- Strong enterprise sales experience and a solid understanding of complex, multi-stakeholder B2B sales cycles.
- Experience in B2B SaaS, enterprise software, customer experience technology, or a closely related technology environment.
- Deep understanding of consulting and SI business models, partner economics, professional services offerings, and CX transformation sales cycles.
- Experience structuring professional services partnerships and defining effective collaboration models between internal and external delivery organizations.
- Strong executive presence with the ability to influence C-level stakeholders across partner organizations and enterprise customers.
- Proven ability to take ownership of revenue outcomes and proactively identify, develop, and close opportunities through partner channels.
- Strong cross-functional leadership skills and experience coordinating strategies across SI, cloud, technology, and reseller ecosystems.
- Excellent relationship-building, consultative selling, negotiation, communication, and stakeholder management skills.
- Data-driven approach to pipeline management, forecasting, performance measurement, and commercial decision-making.
- Willingness to travel regularly for partner meetings, industry events, and company gatherings.
Conditions
- Unlimited vacation to support flexibility, rest, and work-life balance.
- Comprehensive extended health, dental, vision, travel, and life insurance coverage.
- Wellness account to support health, lifestyle, and overall well-being.
- Employee and family assistance programs.
- Flexible working hours and a remote-first work environment with access to local hubs.
- Learning and development budget to support professional growth and skill development.
- Work-from-home budget to support an effective remote working setup.
- Access to advanced AI tools and opportunities to work hands-on with large language models.
- Opportunity to work in a rapidly evolving AI and customer experience technology environment.
- Benefits and perks listed above apply to full-time, permanent employees.
- Some travel is required for strategic partner engagements and industry events.