About the company
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products.
Responsibilities
- Lead a high-performing team building the platform and infrastructure that power Fin's AI capabilities.
- Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
- Support teams of ML Scientists and Engineers building AI powered capabilities.
- Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers.
- Empower the engineers on the team to act with agency and maximize their impact.
- Expand your scope over time, potentially taking ownership of additional platform domains.
Requirements
- Experience leading technically strong teams.
- Experience leading infra or platform teams.
- Strong prior experience working as an engineer.
- Strong technical judgment and communication skills.
- Adaptable leadership style suited to a group that will grow quickly.
- Curiosity and enthusiasm for AI.
- Nice to have: Experience training ML models and operating them in production, at scale.
Conditions
- Hybrid working policy: at least three days per week in the office.
- Benefits and programs designed to support health, wellbeing, family, time away from work, and financial future.