About the company
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Responsibilities
- Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
- Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
- Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
- Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
- Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
- Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches
- Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets
Requirements
- 5+ years of experience in performance, strategy, operations, or analytical roles
- Strong ability to connect operational metrics to financial impact
- Experience influencing cross-functional stakeholders without direct authority
- Structured problem-solving and strong analytical capabilities
- Excellent communication and stakeholder management skills
- High ownership mindset, hands-on, and bias for measurable impact
Conditions
- At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate.
- Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds.