Director of Strategic Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Strategic Operations, Litigation Support based in the United States.

This is a high-impact strategic operations role supporting the growth and evolution of a fast-scaling litigation support organization.

• Partner with the Litigation Support General Manager on strategic priorities, operational planning, roadmaps, and high-impact business decisions, including situations involving incomplete information or tight timelines.
• Own cross-functional projects spanning operations, go-to-market initiatives, process design, and other business priorities where strong ownership and execution are needed.
• Identify operational inefficiencies and lead initiatives from diagnosis through solution design, implementation, and measurement.
• Identify and execute opportunities to increase business growth as the department expands across new jurisdictions, clients, and service lines.
• Lead team transitions, organizational design initiatives, and process rollouts in partnership with senior leadership.
• Manage the operating relationship with delivery teams, including service levels, performance expectations, and escalations.
• Establish quality standards, monitor performance, and partner with people managers to address gaps through coaching, process improvements, and accountability.
• Own reporting frameworks for leadership and executive audiences, including SLA performance, productivity, error rates, case completion, and other operational health metrics.
• Conduct research on strategic and operational questions and create leadership- and board-ready materials that transform detailed operational information into clear, actionable narratives.
• Partner with product and technical teams to define requirements, assess trade-offs, and manage initiatives from research and planning through execution.
• Own the department’s hiring strategy, including recruiting, onboarding, and ramp planning for new team members.
• Develop strong working knowledge of California court filing and Service of Process requirements and lead research, project management, and process design initiatives supporting expansion into additional states and jurisdictions.
• Translate jurisdictional and regulatory requirements into practical workflows, SOPs, training frameworks, and scalable playbooks.
• Represent Litigation Support Operations in company-wide initiatives and surface blockers requiring executive attention.
• Manage multiple concurrent and often unrelated projects while maintaining momentum, quality, and accountability across each initiative.

• 5+ years of experience in operations, strategy, business operations, or a comparable role, ideally within legal services, professional services, or a high-growth startup environment.
• Proven ability to independently lead ambiguous, high-stakes initiatives from problem identification and diagnosis through solution design and implementation.
• Strong project management skills, with demonstrated success managing multiple concurrent initiatives without sacrificing quality or deadlines.
• Experience developing and maintaining trusted operational reporting frameworks covering SLAs, productivity, quality, error rates, case completion, or similar performance indicators.
• Experience partnering with product and technical teams to define requirements, evaluate trade-offs, and manage projects through execution.
• Strong analytical skills and the ability to quickly develop expertise in unfamiliar or complex subject areas, including California court filing and Service of Process requirements.
• Excellent executive communication skills, with experience translating complex operational information into concise, compelling materials for senior leaders or boards.
• Experience coaching or partnering with people managers to improve performance through structure, process optimization, accountability, and direct feedback.
• Demonstrated experience scaling teams, processes, operations, markets, jurisdictions, or service lines within a growing organization.
• High autonomy, strong ownership, and a low-ego approach to problem solving, with a willingness to step into areas that may not yet have clear ownership.
• Ability to thrive in fast-changing environments where priorities and responsibilities evolve significantly as the organization grows.

• Competitive base salary of $150,000–$190,000, plus an incentive bonus.
• Premium medical, dental, and vision coverage, with options available for employees and dependents and 100% premium coverage on select plans.
• Wellness and mental health benefits that can be shared with employees and their families.
• Flexible paid time off designed to support balance and flexibility.
• Equity opportunities that provide the chance to share in the organization’s growth.
• Access to a company-provided 401(k) account.
• Home office equipment and a monthly stipend to help offset internet and phone expenses.
• Fully remote work environment.