About the company
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending. Tabby generates over $10 billion in annual transaction volume and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Responsibilities
Incident management
- Respond to alerts and incidents: triage, assess impact and escalate to the right teams
- Coordinate resolution and keep stakeholders informed
- Take part in the on-call rotation
- Contribute to post-mortems and follow up on action items
Operational support
- Handle requests from the support team and colleagues
- Investigate technical issues using logs, metrics and SQL, identify bugs and create clear tasks for development teams
- Maintain runbooks and documentation for L1 and L2 teams
Process & tooling
- Improve support and incident management processes
- Automate routine tasks and contribute to internal tools (BackOffice, alerting)
- Explore and implement AI tools and LLM-based solutions to speed up request handling, incident triage and documentation
Requirements
- Hands-on operational support experience
- Experience with incident management
- Ability to investigate technical issues using logs, metrics and SQL
- Experience with process improvement and automation
Conditions