About the company
At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India.
Responsibilities
- Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
- Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
- Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
- Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
- Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
- Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
- Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
- Facilitate key project ceremonies, including: Project kick-off calls, Weekly status meetings, Steering committees (when applicable), Go-live readiness reviews.
- Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
- Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
- Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
- Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
- Contribute to process improvements, project management standards, and scalable delivery frameworks.
- Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.
Requirements
- Fluent in English (written and spoken).
- Additional languages are a strong differentiator, with a strong preference for German and French.
- 5+ years of experience in customer-facing project management roles, preferably within: Supply chain, transportation, or logistics technology; SaaS implementations; Software delivery.
- Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines.
- Strong expertise in risk, budget, and stakeholder management.
- Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Comfortable working in a fast-paced, cross-functional, global environment.
- Willingness to travel occasionally based on customer needs.
- Experience with TMS, ERP, or supply chain systems is a plus.
Conditions
- Opportunity to work on strategic, high-impact implementations with leading global brands.
- Strong internal and external exposure, working cross-functionally and directly with customer leadership.
- A role with high visibility, where your work directly influences customer success.