About the company
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
Responsibilities
- Lead and scale the Solutions Consulting organization, driving technical pre-sales strategy and execution.
- Partner with sales leadership to develop and execute go-to-market plans, ensuring alignment with revenue targets.
- Build, mentor, and manage a high-performing team of solutions consultants, fostering a culture of excellence and collaboration.
- Drive the development of demos, proofs of concept, and technical presentations that showcase PagerDuty's value proposition.
- Collaborate with product management and engineering to provide customer feedback and influence product roadmap.
- Ensure the team is equipped with the latest knowledge of PagerDuty's platform, AI/ML capabilities, and industry trends.
- Establish and track key performance metrics for the Solutions Consulting team, continuously improving processes and outcomes.
- Act as a senior executive sponsor for strategic customer engagements, ensuring successful outcomes and customer satisfaction.
Requirements
- 15+ years of experience in technology sales engineering, solutions consulting, or a related field, with at least 8 years in a leadership role.
- Proven track record of building and scaling high-performing solutions consulting teams in a SaaS environment.
- Deep understanding of digital operations, DevOps, cloud infrastructure, and AI/ML technologies.
- Strong business acumen and ability to align technical strategies with business objectives.
- Excellent communication, presentation, and executive presence skills.
- Experience working with enterprise customers and partners in a global, matrixed organization.
- Ability to travel as needed (up to 30%).
Conditions
- Competitive salary and comprehensive benefits package.
- Flexible work arrangements.
- Company equity and ESPP (Employee Stock Purchase Program).
- Retirement or pension plan.
- Generous paid vacation time, paid holidays, and sick leave.
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO.
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws).
- Paid volunteer time off: 20 hours per year.
- Company-wide hack weeks.
- Mental wellness programs.