MiddleRemoteLondon
Mechatronics Remote Support Engineer
О роли
Описание вакансии
About the company
- Humanoid is building the world's most capable, commercially-scalable, and safe humanoid robots.
- HMND-01 Alpha is a rapidly developed humanoid platform now running in real industrial pilots.
Responsibilities
- Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
- Resolve issues remotely wherever possible, driving each case to the deepest root cause before escalating.
- Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
- Occasionally act as a flying doctor on-site when local resources cannot fix the issue themselves.
- Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
- Document diagnoses and resolutions so the team's collective knowledge grows.
- Escalate through the single point of entry to Engineering when a case genuinely needs R&D.
Requirements
- Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
- Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
- Strong remote-diagnosis instincts.
- Clear technical communication with customers and field teams, especially under SLA pressure.
- A methodical, case-to-the-end mindset with disciplined documentation.
- Willingness to travel occasionally for on-site interventions.
Nice to have
- Experience with Time-of-Flight (ToF) sensors and IMUs.
- Python and Git for building small diagnostic utilities.
- Prior customer-facing field-service or technical-support experience.
- Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.
Conditions
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier with world-class engineers, researchers, and product experts.
- Real ownership with direct access to founding leadership.
Стек и навыки
С чем работаем