Account Manager

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base.
• Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities.
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers.
• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set.
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base.
• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience.
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction.
• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth.
• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery.

• Fluent in Dutch and English.
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms.
• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed.
• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus).
• Proven ability to identify and close expansion opportunities within existing accounts.
• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges.
• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization.

• The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. On-Target Earnings Pay Range: £127,000 — £160,000 GBP.
• Flexible workplace model with options for remote or hybrid-remote work.