About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Manager based in Mexico.
Responsibilities
- Own the end-to-end product strategy for employee handbooks, compliance learning, multi-state and jurisdiction management, and onboarding workflows, excluding I-9 and E-Verify.
- Develop a deep understanding of employers, HR practitioners, brokers, professional employer organizations (PEOs), and other stakeholders, identifying how they manage compliance today and where existing processes fail.
- Maintain a clear understanding of buyers, users, approvers, and accountable owners across direct sales and partner-distributed channels.
- Establish measurable product outcomes, including handbook production time, employee acknowledgment rates, mandatory training completion, and compliance workflow effectiveness.
- Lead continuous customer discovery through regular interviews, customer feedback analysis, and collaboration with internal HR and compliance experts.
- Translate research into testable assumptions, validate proposed solutions through prototypes and experiments, and prioritize initiatives based on evidence.
- Shape AI-enabled product experiences that combine employer context, verified labor law content, and expert review to generate accurate handbooks, policy updates, training assignments, and compliance evidence.
- Define where AI agents can act independently, where human approval is required, and when issues must be escalated to qualified experts.
- Work with engineering, design, and data science teams to create product requirements, decision documents, prioritized backlogs, and clear delivery plans.
- Oversee product launches, adoption, performance measurement, and continuous improvement, adjusting priorities when customer evidence or product metrics indicate a need.
- Coordinate with compliance content teams, HR advisory experts, customer success, partner management, and go-to-market teams to deliver consistent product experiences.
- Ensure approved policy changes can be distributed to employees and translated into appropriate HR and payroll configuration through controlled, human-reviewed workflows.
- Help partners demonstrate the value of compliance products through clear usage data, acknowledgment records, and training completion evidence.
- Maintain alignment between existing customer commitments and future product priorities, communicating risks, trade-offs, and decisions early.
- Enable sales, support, and implementation teams to understand new capabilities and communicate their value to customers and partners.
Requirements
- At least 5 years of product management experience in B2B SaaS, including 3 or more years owning a product area end to end, from problem definition through launch, adoption, and iteration.
- A strong track record of continuous customer discovery, including regular customer interviews, documented research synthesis, and evidence-based roadmap decisions.
- Experience designing products for at least two distinct stakeholder groups, such as a partner purchasing or distributing a solution and an employer using it.
- Demonstrated ability to write clear product requirements and decision documents that engineering, design, and subject-matter experts can act on independently.
- Experience defining, tracking, and communicating product success metrics, with the confidence to revise strategy when the evidence supports a different direction.
- Proven ability to collaborate with engineering, product design, and data science teams in agile environments.
- Experience developing AI-assisted or agentic product experiences, including defining appropriate human review and escalation points.
- Experience working with legal, compliance, clinical, or other subject-matter experts in environments where accuracy and regulatory requirements are critical.
- Strong analytical thinking, customer empathy, structured problem-solving, and written communication skills.
- Ability to distinguish validated facts from assumptions, conduct meaningful experiments, and make sound decisions without unnecessary escalation.
- Comfort operating in a rapidly evolving environment that values ownership, direct feedback, early risk communication, and practical execution.
- A bachelor's degree or equivalent professional experience.
Preferred qualifications
- Experience in HR technology, compliance technology, regulatory products, or another highly regulated industry.
- Experience with API-based, embedded, or partner-distributed software products.
- Familiarity with document generation, policy management, content management, learning management systems, or workflow automation where accuracy and version history are essential.
- Knowledge of multi-state or multi-jurisdiction employment requirements, or a demonstrated ability to build expertise in complex regulatory domains.
Conditions
- Annual base salary: The source description lists a US salary range of $130,000