About the company
CoreWeave is The Essential Cloud for AI™, delivering a platform of technology, tools, and teams that enables innovators to build and scale AI. Founded in 2017, became publicly traded (Nasdaq: CRWV) in March 2025.
Responsibilities
- Guide and mentor team members in developing technical skills and troubleshooting capabilities
- Provide real-time feedback and coaching, reviewing tickets for quality assurance
- Develop and deliver training sessions to improve team proficiency
- Investigate, debug, and resolve customer-impacting issues and uncover root causes
- Maintain high customer satisfaction through swift, accurate, empathetic support
- Help design and implement troubleshooting best practices
- Contribute to refining processes, workflows, and playbooks
- Serve as a technical escalation point for high-priority escalations
- Lead creation of knowledge-sharing resources, documentation, tutorials, and how-to guides
Requirements
- Bachelor's degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or equivalent experience
- 5+ years of experience in cloud support, systems administration, or related technical support roles
- Proven hands-on experience with Kubernetes
- Experience with networking, load balancing, storage volumes, observability, node management, HPC, and Linux system administration
- Experience with observability tools such as Grafana
- Strong troubleshooting skills and quality assurance through ticket reviews
- Excellent written and verbal communication skills
- CKA certification preferred
Conditions
- 24/7/365 team with shift work and on-call rotations; occasional after-hours and holiday coverage
- On-site office environment, hybrid, or remote options depending on location
- Travel up to 10% (~25 days/year)