About the company
SOFTSWISS is expanding its team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform.
About Product
Casino Platform — the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.
Responsibilities
- Coordinating communication between the Client and internal teams
- Acting as the Client's representative within the Casino Platform
- Assisting the Client with technical requests/issues via the helpdesk
- Performing initial troubleshooting, debugging, and issue iteration
- Escalating unsolved cases to related teams
- Prioritising and managing the Client's requests and issues
- Consulting the Client on their use of our product
- Acting as a stakeholder for client-relevant product requests
- Iterating on the client's ideas and problems to tailor our product to their needs
- Proactive monitoring of the Client's system and its metrics, both technical and business-related
Requirements
- Fluency or proficiency in English, at least B2 or higher
- Fluency or proficiency in Russian, at least C1 or higher
- Strong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams
- Strong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure
- Experience with business analysis and product management processes to align technical solutions with customer needs
- Previous work experience in large-scale software development environments, including customer-facing roles
- Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
- Proficiency in analyzing datasets to extract actionable insights and drive decision-making
- Experience with GitLab CI/CD pipelines, comprehension of data-driven systems
- Good command of markup web languages (HTML, CSS)
Nice to have
- Familiarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery
- Desire and ability to learn new concepts, tools, and methodologies
- Familiarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts
- Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices
Conditions
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events