IT Systems Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Engineer II based in the United States.

• Administer and maintain core enterprise platforms, including Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other critical SaaS applications.
• Design, implement, and maintain integrations between SaaS platforms and internal systems, including SSO and other identity-based integrations.
• Serve as an escalation point for IT Support, diagnosing and resolving complex technical issues while documenting solutions and operational procedures.
• Triage and manage incoming IT Infrastructure requests, translating business requirements into effective system configurations, integrations, and automation solutions.
• Collaborate with cross-functional teams to improve operational efficiency through systems design, workflow automation, and AI-enabled tools.
• Manage infrastructure as code and contribute to scalable, repeatable infrastructure management practices.
• Oversee data, security, and governance processes while maintaining compliance with security standards and best practices, including least-privilege access, patching, multifactor authentication, and VPN controls.
• Monitor system health proactively, identify potential issues, and troubleshoot advanced technical problems before they affect business operations.
• Participate in on-call rotations for critical systems and changes, supporting effective incident and change management.
• Contribute to and lead technology projects focused on measurable business value, reliability, scalability, and employee experience.
• Enable the effective adoption of AI tools and automation across internal workflows to improve productivity and operational efficiency.

• 5+ years of experience in IT systems engineering within a distributed or enterprise IT environment.
• Proven hands-on experience administering core enterprise platforms such as Okta, Google Workspace, Atlassian, GitHub, Slack, and similar SaaS technologies.
• Experience managing infrastructure as code using technologies such as Terraform or GitOps methodologies.
• Strong understanding of identity and access management systems, services, and protocols, including SAML, SCIM, LDAP, OAuth 2.0, and OIDC.
• Experience building workflow automations using platforms such as Okta Workflows, Jira Automations, Slack Workflows, or comparable tools.
• An AI-first mindset, including practical experience enabling tools such as Claude and ChatGPT for colleagues and incorporating AI into personal and team workflows.
• Scripting experience in Python and/or shell scripting; Python is preferred.
• Solid understanding of security and compliance methodologies, with experience supporting security incident response processes and tools.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate complex systems issues independently.
• Excellent communication and collaboration skills, with the ability to work effectively with engineers, IT teams, program managers, leaders, and business stakeholders.
• Strong organizational skills and the ability to manage multiple priorities while maintaining high standards for reliability and security.
• A proactive approach to technology, with a demonstrated interest in mentoring others, improving processes, and delivering high-quality internal services.

• Fully remote position within the United States.
• Expected total cash compensation of $145,400–$188,100 for candidates in the San Francisco/Bay Area, San Jose, New York City, or Seattle metropolitan areas.
• Expected total cash compensation of $130,900–$169,400 for candidates in Austin, Washington, DC, or California, Massachusetts, New Jersey, or Washington State.
• Expected total cash compensation of $123,300–$159,500 for candidates in other U.S. locations.
• Compensation may include base salary and variable pay, depending on role structure and eligibility.
• Actual compensation is determined based on factors including job level, qualifications, skills, competencies, and proficiency.
• Opportunity to work with modern SaaS, identity, cloud, automation, and AI technologies.
• Collaborative environment with close partnerships across IT, Security, Engineering, and business teams.
• Opportunities to contribute to high-impact infrastructure projects and improve the technology experience for a distributed workforce.
• Inclusive workplace committed to equal opportunity and reasonable accommodations for qualified individuals with disabilities.