About the company
This position is listed on behalf of a partner company looking for a Customer Account Manager, Federal based in the United States.
Responsibilities
- Build and maintain operational, commercial, and executive relationships with federal government customers
- Develop multi-year account and network strategies reflecting customer priorities, contract terms, funding cycles, and procurement timelines
- Own customer retention, renewal execution, churn prevention, revenue protection, and expansion strategies
- Lead complex renewals involving multiple services, locations, and contract periods, as well as RFP/RFQ responses and executive business reviews
- Align customer account strategies with agency missions, technology roadmaps, budgets, and acquisition plans
- Identify and advance growth opportunities in collaboration with sales teams
- Navigate federal contract vehicles, GWACs, IDIQ contracts, BPAs, GSA MAS, NASA SEWP, task orders
- Monitor churn forecasts and develop mitigation plans
- Develop and negotiate customer retention and transition strategies
- Provide commercial guidance on credits, early termination liability, portability, contract exceptions, renewal pricing
- Coordinate customer requirements across sales, finance, billing, legal, service delivery, product, and operations teams
- Advise customers on telecommunications and digital infrastructure services
- Lead customer business reviews and executive discussions
- Mentor less-experienced account managers
Requirements
- Typically at least 6 years of experience in customer retention, strategic account management, client services, or sales
- Demonstrated success managing large, complex federal government accounts
- Experience managing strategic or high-revenue customer relationships and navigating complex procurement processes
- Ability to manage federal opportunities from qualification and RFI/RFP response through contract award
- Strong understanding of federal procurement processes, contract vehicles, and cooperative purchasing programs
- Advanced experience in renewals, customer retention, commercial negotiations, and recurring-revenue preservation
- Strong understanding of churn management, gross and net revenue retention, renewal performance
- Telecommunications or digital infrastructure industry experience strongly preferred
- Excellent executive-level communication, presentation, and negotiation skills
- Bachelor's degree or equivalent practical experience preferred
Conditions
- Remote opportunity within the United States
- Travel required according to customer needs