About the company
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey. Together with Salesforce, the #1 AI CRM, we're building the future of customer experience.
Responsibilities
- Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects
- Provide assessments of project progress, risks and challenges to engineering leadership
- Contribute to our technical architecture as we grow
- Care about agility as much as scalability and availability
- Contribute to all phases of software development including ideation, prototyping, design and implementation
- Build using the best tools in the industry, including AI-powered developer tools
- Play an active role in hiring, mentoring and career development of other engineers
- Raise the bar for technical standards, performance, reliability, and operational excellence
Requirements
- Ideally, you've built an exciting SaaS product in your previous roles
- Significant, demonstrated impact that your work has had on the product and/or the teams
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.)
- Experience with Distributed systems
- 2+ years of experience as the primary technical leader for a team
- Experience collaborating directly with technical leaders, product teams and designers
- Proven track record of delivering value to customers or users
- Strong sense of product strategy
Conditions
- Hybrid work
- Berlin location, close to R&D hubs in Dublin and London