About the company
Join a global team providing high-level technical guidance and consultative support to strategic enterprise customers.
Responsibilities
- Lead and contribute to enterprise customer projects covering architecture, system design, integration, implementation, migration, sizing, development, tooling, and technical documentation.
- Conduct technical research, benchmarking, performance testing, functional testing, and architectural assessments to support customer requirements.
- Provide consultative support to strategic customers, users, and prospects throughout implementation, onboarding, production launches, and Proofs of Concept.
- Deliver hands-on architectural, technical, migration, and development assistance tailored to complex customer environments.
- Support technical cases across L1 to L3 levels when not assigned to larger customer projects.
- Partner with Product Management, Engineering, Sales, and Support teams to contribute customer insights to product roadmaps and account strategies.
- Develop and maintain technical resources including public and internal documentation, knowledge-base articles, learning materials, reference architectures, blogs, and benchmark results.
- Help define scalable technical solutions and best practices for deploying and operating distributed database environments.
- Contribute to team growth by participating in hiring, onboarding, mentoring, and knowledge sharing.
- Participate in scheduled and on-call coverage to support high-quality 24/7 service in a global environment.
- Travel regionally for customer and team engagements, with up to approximately 35% onsite travel expected.
Requirements
- 5+ years of experience in Professional Services, Technical Support, Technical Account Management, Engineering/SRE, Project Management, or a comparable technical role.
- At least 5 years of relevant industry experience implementing, operating, or supporting scalable and fault-tolerant distributed database management systems.
- Strong technical breadth and depth across areas such as DBMS, OLAP, cloud and SaaS platforms, distributed systems, Linux/Unix, Kubernetes, system or network administration, and big data.
- Proven experience leading and delivering large-scale technical projects involving multiple experienced engineers and stakeholders.
- Strong expertise with at least one major public cloud provider, such as AWS, GCP, or Azure, including infrastructure-as-a-service environments.
- Experience working directly with enterprise customers and providing technical oversight, architectural guidance, migrations, or Proofs of Concept.
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Strong customer focus, collaboration skills, and the ability to build trusted relationships across customers, partners, Engineering, Sales, and Support teams.
- Self-driven, curious, adaptable, and committed to continuous technical learning.
- Comfortable working in a global, distributed environment with scheduling and on-call requirements.
- Experience with open-source technologies, either as a user, community member, or contributor, is a plus.
- Experience with data-pipeline technologies such as Kafka, Kinesis, Spark, RabbitMQ, or similar tools is advantageous.
- Hands-on experience with ClickHouse or another OLAP or DBaaS technology is a strong plus.
Conditions
- Flexible, remote-friendly work environment within a globally distributed organization operating across more than 20 countries.
- Employer contributions toward healthcare.
- Stock options and equity participation.
- Flexible time off in the United States and generous time-off allowances in other countries.
- $500 home office setup allowance for remote employees.
- Opportunities to participate in global company gatherings and in-person team events.
- Significant exposure to enterprise customers and complex technical projects across architecture, cloud infrastructure, distributed systems, and database technologies.
- Opportunities to deepen expertise in large-scale, high-performance data platforms and cloud-native technologies.
- Career development through technical leadership, mentoring, customer consulting, and cross-functional collaboration.
- Opportunity to contribute directly to product direction, technical resources, and scalable support practices.
- Up to approximately 35% regional travel, offering opportunities for onsite customer and team engagement.