← Все вакансии/Junior/TripActions

JuniorOfficePalo Alto, CA or San Francisco, CA

Account Manager

T

TripActions

Зарплата

Уровень

Junior

Формат

Office

О роли

Описание вакансии

What You'll Do

Effectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.
Maintain deep understanding of product and speak with customers about relevant features.
Partner with Commercial Account Managers on account prioritization to maximize revenue.
Run playbooks and program ideas, track results based on KPIs (user adoption, retention, upsells).
Drive satisfaction, adoption, retention, and reduce churn.
Serve as 'voice of the customer' and provide internal feedback.
Refine segmentation for Scaled book.
Renew, process, and negotiate contracts.

What We're Looking For

Bachelor’s degree or similar relevant working experience.
1-2 years of experience in Sales, Account Management, or related customer-facing position in SaaS.
Proven track record of managing high volume of accounts.
Excellent project management and organizational skills.
Data-driven approach.
Ability to prioritize tasks and problem-solve.
Passion for product and customer experience.
Attention to detail and excellent communication skills.
High energy and initiative.

Стек и навыки