About the company
At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.
Responsibilities
- Own end-to-end delivery of integrations, from technical review through testing and go-live.
- Configure, validate, and troubleshoot integrations using APIs, EDI, and flat-file connections.
- Investigate complex data, mapping, and tracking issues; identify root causes and drive durable fixes.
- Manage multiple integrations and support tickets in parallel while meeting SLA expectations.
- Ensure integrations meet quality, performance, and data standards before production release.
- Actively manage your queue, prioritizing work based on customer impact, urgency, and business value.
- Document solutions, edge cases, and best practices to reduce repeat issues and improve onboarding.
- Work closely with Product, Engineering, Customer Success, Support, and Sales to unblock delivery.
- Translate technical constraints into clear recommendations and trade-offs for non-technical stakeholders.
- Support strategic customers and deals by ensuring integration readiness and realistic timelines.
- Use AI tools to improve efficiency, accuracy, and speed in daily work (analysis, troubleshooting, communication).
- Contribute ideas and prototypes for automation across the integration lifecycle.
- Help scale successful workflows by sharing templates, prompts, or playbooks with the team.
Requirements
- 3+ years of experience in technical integrations, technical operations, or implementation roles.
- Hands-on experience with APIs, EDI, and/or flat-file data exchange.
- Strong analytical and troubleshooting skills with the ability to work through ambiguous problems.
- Comfort working in ticket-based environments with SLAs and competing priorities.
- Clear written and verbal communication skills in English.
- Experience with tools such as Postman, JSON/XML, SQL, GitHub, Jira, Confluence, Observe/Kibana, or similar.
- Understanding of data mapping, validation, and testing practices.
- Familiarity with logistics, transportation, or supply chain systems is a strong plus.
- Strong sense of ownership - sees problems through to resolution.
- Comfortable collaborating across teams without formal authority.
- Curious, adaptable, and motivated to continuously improve how work gets done.
- Willingness to leverage AI and automation as part of everyday problem-solving.
Conditions