About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Product Automation based in Canada.
Responsibilities
- Define and lead the organization's AI and automation strategy across products, workflows, and client service delivery.
- Evaluate, test, and implement tools and technologies that improve the speed, precision, quality, and scalability of core services, including community management, social media strategy, insights, monitoring, and social listening.
- Develop a standardized automation framework that can be applied consistently across service offerings rather than relying on isolated, client-specific solutions.
- Establish reporting infrastructure and performance metrics to measure automation's impact on operational efficiency, service quality, and margins across the technology ecosystem.
- Apply a product-led approach to automation by designing, piloting, evaluating, and continuously improving capabilities based on measurable outcomes and client needs.
- Collaborate with operations, product marketing, growth, and marketing teams to translate internal AI and automation capabilities into clear go-to-market strategies and messaging.
- Partner with service delivery, operations, and client success teams to ensure new tools and workflows are effectively adopted and integrated into everyday work.
- Represent AI and automation strategy at the leadership level, contributing to business priorities and competitive positioning as client expectations and industry technologies evolve.
- Develop and communicate a company-wide vision for combining AI-enabled capabilities with human expertise, both internally and externally.
- Mentor colleagues and influence teams across the organization to strengthen automation literacy, encourage experimentation, and build confidence in emerging technologies.
Requirements
- Proven experience building or scaling a product, automation, AI, or technology strategy function, ideally within a services, agency, marketing technology, or related environment.
- Demonstrated success translating AI or automation initiatives from initial concept into measurable operational improvements.
- Strong cross-functional leadership and collaboration skills, with the ability to align marketing, service delivery, operations, and executive stakeholders around shared goals.
- Familiarity with social media platforms, community management, social listening, or related digital marketing technologies is a strong asset.
- Experience working with enterprise marketing technology platforms, particularly where reporting or data limitations require creative solutions, alternative workflows, or additional systems.
- A product innovation mindset, with the ability to evaluate emerging technologies and connect their practical value to client experience and business outcomes.
- Ability to establish structure, processes, and strategic direction while building a new function in an evolving environment.
- Strong communication and stakeholder management skills, including the ability to explain complex technical capabilities in clear, compelling business terms.
- Strategic thinking combined with a hands-on approach to experimentation, implementation, and continuous improvement.
- Confidence influencing teams and senior leaders without initially relying on a large direct-report organization.
Conditions
- Annual salary range of USD $110,000–$135,000. Actual compensation may vary based on location, relevant experience, knowledge, and skills.
- Full-time, permanent position.
- Remote designation may be available depending on the role, location, and business needs.
- Opportunities to work across teams and functions, with in-person collaboration where required by business needs.
- Opportunity to establish and shape a new AI and automation function and influence organization-wide strategy.
- Exposure to emerging technologies, product innovation, strategic leadership, and cross-functional initiatives.
- Opportunity to experiment with new tools and approaches while helping evolve digital and social media services.
- Commitment to equal employment opportunities and reasonable accommodations throughout the recruitment process.