About the company
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Please note this role sits with Helen Breeze Property Management, Sevenoaks, Dwelly's Agency.
Responsibilities
- Lead, support and develop a team of two Property Managers and two Accounts Administrators
- Oversee the day-to-day planning and operation of the block-management department
- Provide technical guidance, support and workload management to the team
- Maintain overall oversight of a portfolio of approximately 50 residential blocks
- Act as the principal point of escalation for complex property, leaseholder and client matters
- Oversee service-charge budgets, financial management and accounts across the portfolio
- Ensure accounts are prepared accurately and delivered within agreed timescales
- Set, monitor and review departmental KPIs and performance
- Provide monthly management reports to senior management
- Maintain high standards of customer service and client communication
- Oversee compliance and health & safety requirements across the portfolio
- Ensure appropriate action is taken where compliance or maintenance issues are identified
- Support the team with major works, contractor management and other complex property matters
- Provide leadership and direction while remaining hands-on and accessible to the team
- Contribute to wider business strategy, operational improvements and future growth
Requirements
- At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health & safety, and the Building Safety Act
- Strong practical experience managing residential block portfolios
- Strong knowledge of leasehold and service-charge management
- Experience overseeing budgets, accounts and financial matters associated with managed properties
- Good working knowledge of the Building Safety Act and relevant building safety requirements
- Strong understanding of compliance and health & safety within residential property management
- Excellent organisational and time-management skills
- Strong communication and client-management skills
- Ability to deal confidently with complex or escalated matters
- Clean UK driving licence and access to your own vehicle
Nice to Have
- TPI/IRPM qualification or equivalent professional qualification
- Previous supervisory or team-management experience
- Experience mentoring or developing Property Managers
- Experience with major works and Section 20 consultation
- Substantial block-management experience and ready to take a first formal team-leadership role will also be considered
Conditions
- Salary: £48,000–£55,000 per year
- Benefits: Company events, company pension, free parking, work from home