About the company
Coinbase is a remote-first, but not remote-only company, with quarterly in-person working sessions called "surges." The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling.
Responsibilities
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures
Requirements
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar)
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent)
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams
Conditions
- Annual base salary range (excluding equity and bonus): R$347.900 BRL
- Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision)
- Candidates may submit a maximum of 3 applications within a 6-month period