About the company
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. Twilio is a remote-first company.
Responsibilities
- Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC.
- Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
- Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies.
- Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
- Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets.
- Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations.
Requirements
- Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
- Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
- Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
- Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
- Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
- Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
- Bachelor's degree in Telecommunications, Business, or a related field.
- Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).
Conditions
- Remote based in key APAC locations (Australia or Japan).
- Approximately 20% to 25% regional travel anticipated.
- Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.