Company operating in the cybersecurity and networking sectors
Position listed on behalf of a partner company that manages all applications
Responsibilities
Support the qualification of sales leads by assessing technical requirements, environments, and potential security solutions
Act as the primary technical resource during sales calls, answering customer questions and educating stakeholders on product features, specifications, functionality, and integrations
Apply strong knowledge of networking applications and security solutions to design solutions aligned with customer requirements
Provide post-sales technical support for assigned accounts, working with technical support and engineering teams to investigate, escalate, and resolve complex customer issues
Assist identified customers with post-sales technical training and enablement activities
Provide presales technical support and training to channel partners within the assigned region
Deliver technical presentations at customer and partner meetings, seminars, and industry events
Maintain flexibility to travel primarily within the designated region, with occasional travel to other regions
Create network and security solution designs, including technical diagrams and Bills of Materials, using tools such as Visio
Stay current with networking, cybersecurity, virtualization, NFV, SDN, and other emerging technologies
Requirements
3–8 years of experience in technical or presales support, ideally in a presales, security expert, or similar customer-facing technical role
Experience administering LAN, WAN, and Internet services and strong knowledge of networking and cybersecurity architectures
Hands-on understanding of routing, switching, VPN, LAN, WAN, network security, stateful firewalls, NGFW, firewall policies, identity-based policies, NAT, IPS, anti-malware, botnet protection, application control, DDoS protection, web filtering, and SDN
Strong knowledge of TCP/IP, IPv4, IPv6, supernetting, subnetting, DNS, HTTP, SMTP, RADIUS, LDAP, Active Directory, PKI, IKE, certificates, L2TP, SSL decryption, SSL VPN, IPsec, VLANs, LACP, SSH, SSL, and modern encryption technologies
Experience with encryption and authentication technologies, along with strong technical troubleshooting and problem-solving abilities
Excellent presentation, communication, and writing skills; previous RFP response experience is an advantage
Strong whiteboarding and solution-explanation skills
Knowledge of Wi-Fi, load balancing, application delivery, Ethernet switching, ACI, APIs, two-factor authentication, malware sandboxes, mail gateways, web application firewalls, cloud platforms such as AWS and Azure, SDN, NFV, virtualization, centralized management, SIEM, and data center redundancy as an advantage
Previous experience working for a technology vendor or reseller is an asset
Bachelor’s degree or equivalent professional experience
Conditions
Competitive total rewards package designed to support overall health and financial wellbeing
Competitive compensation and opportunities within a dynamic cybersecurity environment
Opportunities to work with networking, cybersecurity, cloud, virtualization, SDN, NFV, and other emerging technologies
Exposure to customer-facing technical engagements, solution design, partner enablement, and industry events
Supportive and collaborative work environment that values diverse backgrounds and perspectives
Remote work opportunity in Canada with travel primarily within the assigned region
Reasonable workplace accommodations available throughout the recruitment process