About the company
This position is listed on behalf of a partner company, who manages all applications and next steps.
Responsibilities
- Manage day-to-day operations for mobile crisis referral functions, ensuring alignment with contractual obligations, accreditation standards, and regulatory requirements.
- Lead, supervise, and support direct reports by providing clinical guidance, coaching, performance feedback, and professional development support.
- Ensure team members meet required training, supervision, and operational standards while maintaining strong service delivery practices.
- Coordinate communication and collaboration with key stakeholders, including healthcare organizations, government agencies, and mobile crisis service providers.
- Partner with technology teams to maintain effective systems and tools supporting referral processing and crisis response operations.
- Work with finance teams on service-related billing processes and operational requirements.
- Monitor performance metrics and use data-driven insights to evaluate team effectiveness and identify improvement opportunities.
- Prepare and review reports on referral activity, trends, and program performance to inform strategic decisions.
- Collaborate with leadership teams to develop policies, procedures, training materials, and service enhancements.
- Recommend and implement program improvements that strengthen access to behavioral health resources and support innovation in crisis services.
Requirements
- Master’s degree in Psychology, Social Work, or a related field required.
- 3+ years of experience in clinical assessment, crisis intervention, and administrative or supervisory responsibilities.
- Strong clinical assessment skills and knowledge of crisis intervention practices.
- Extensive understanding of mobile crisis services and behavioral health resources, particularly within New York City environments.
- Experience leading teams, providing supervision, and supporting staff development.
- Strong communication, problem-solving, and stakeholder management skills.
- Ability to maintain professionalism, empathy, and composure when supporting crisis-related situations.
- Strong organizational skills with the ability to manage multiple priorities and operational requirements.
- Ability to leverage technology to coordinate referrals and improve service delivery.
- Call center or contact center experience is highly desirable.
- Fluency in English, both written and verbal.
- Ability to work remotely from a confidential, quiet workspace with reliable high-speed internet access.
Conditions
- Salary range of $79,100 - $105,200 depending on qualifications, experience, education, and location.
- Comprehensive medical, dental, and vision insurance coverage.
- Supplemental income insurance options.
- Employer-paid disability and life insurance.
- Pre-tax flexible spending accounts for medical and dependent care.
- 401(k) retirement plan availability.
- Opportunity to contribute to impactful behavioral health programs serving communities in need.
- Remote work flexibility.
- Collaborative environment focused on innovation, care access, and improving crisis response systems.