About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Develop a deep understanding of customers adopting AI solutions, including their use cases, obstacles, and goals.
- Guide and support the adoption of new ServiceNow products across high-impact accounts.
- Serve as a primary advocate for the voice of the customer within product, engineering, and company principals.
- Guide early access programs to gather feedback and validate new GenAI capabilities.
- Create at-scale technical enablement and adoption content that highlights product value.
- Conduct onboarding and enablement sessions to drive adoption across customers and partners.
- Manage community engagement and create content that drives interest and success.
- Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision for enterprise AI.
Requirements
- 12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
- 5+ years of experience in application development or adjacent domain.
- Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) and the ability to speak credibly about how they work and where they fall short.
- Demonstrated success bringing AI-powered products to market, including translating model capabilities into concrete customer value.
- Experience launching and scaling adoption of emerging technologies in enterprise environments.
- Strong sense of accountability, with the ability to influence, guide, and execute effectively.
- Action-oriented mindset and motivation to deliver impactful outcomes.
- Proven ability to collaborate across diverse, cross-functional teams.
- Customer-centric approach with strong problem-solving skills.
- Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.