Assistant Director of Global Service Delivery

About the company

• Position listed on behalf of a partner company managing applications and next steps
• Patient-focused healthcare environment

Responsibilities

• Serve as primary point of contact and escalation lead for offshore subcontractor partners
• Provide direction to offshore teams, establish priorities and performance expectations
• Define and manage KPIs and SLAs to track productivity, quality, and service delivery effectiveness
• Develop dashboards and performance reports, evaluate trends, and implement corrective action plans
• Collaborate with Service Delivery, IT, Security, Training and Quality, and offshore partners to improve processes
• Establish operational reviews, business review meetings, and escalation procedures
• Track action items, project milestones, SOPs, and partner commitments
• Present performance updates and improvement plans to onshore and offshore leadership

Requirements

• 6–8 years of experience in a Revenue Cycle Management (RCM) environment
• At least 3–4 years of experience working with global customers or partners, ideally offshore service delivery
• Bachelor's degree preferred
• PMP certification preferred
• Ability to establish performance metrics, monitor KPIs and SLAs, and analyze data
• Strong stakeholder management and escalation management skills
• Confidence presenting on camera and communicating with executive teams
• Ability to maintain a dedicated, distraction-free home workspace

Conditions

• Fully remote position within the United States
• Medical, dental, and vision insurance
• Life insurance, short-term and long-term disability coverage
• 401(k) plan
• Generous paid time off and paid holidays
• Priority given to applicants in listed states