About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Cyber Claims Specialist – Cyber Insurance based in the United States.
Responsibilities
- Manage a growing portfolio of primarily first-party cyber insurance claims
- Complete a structured onboarding and training program
- Analyze policy coverage, assess claim circumstances, and prepare coverage letters and customer correspondence
- Develop practical knowledge of both primary and excess insurance claims
- Work directly with policyholders and brokers to understand claim needs
- Coordinate with external legal counsel and specialist service providers
- Collaborate with Operations colleagues to maintain efficient claims administration
- Analyze claims portfolio performance, identify emerging trends
- Provide claims-related input on policy wording and tailored client solutions
- Partner with Actuarial, Finance, Risk Management, Underwriting, and Product teams
- Represent the organization at industry conferences, client events, and professional association activities
- Maintain strong responsiveness, sound judgment, and professional communication
Requirements
- Bachelor's degree or equivalent
- Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field
- Strong commitment to customer service
- Excellent written communication skills
- Strong verbal and interpersonal skills
- Sound analytical judgment
- Strong negotiation, influencing, organization, and task management skills
- Composure under pressure, dependability, integrity, accountability
- A proactive, self-directed approach to learning
- Ability to work effectively in a fully remote setting
- Willingness to obtain the required insurance adjuster licenses
Conditions
- Annual salary: $85,000–$135,000 USD, depending on experience and location
- Performance incentives: Potential eligibility for annual performance bonuses and equity participation
- Healthcare coverage: Medical, dental, and vision benefits
- Retirement savings: 401(k) plan with an employer contribution
- Paid time off: Flexible paid time off (PTO)
- Remote work: Fully remote opportunity open to candidates located anywhere in the US