About the company
Cribl is building the telemetry infrastructure for the AI era. They partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100. Cribl is a remote-first company.
Responsibilities
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
- Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization.
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
- Communicate effectively to tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics.
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data.
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer.
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer.
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.
Requirements
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
- Customers first, always mindset with great communication and relationship management skills.
- Customer facing presentation history in program reviews or similar events.
- Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle.
- Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data.
- Quick learner with good technical and problem-solving skills.
Preferred Qualifications
- Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.).
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight.
- Working knowledge of major cloud providers (AWS, Azure, GCP).
- You live in Sydney.
Conditions
- Remote-first company.
- Work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.