About the company
Mixpanel is a product intelligence and analytics platform trusted by more than 29,000 companies.
Responsibilities
- Own the value workstream with customers, understanding business challenges and ensuring ROI
- Build and own relationships across business and technical stakeholders, including executive sponsors
- Develop and execute success plans mapping business objectives to adoption milestones
- Perform ongoing discovery of customer priorities and synthesize into actions
- Partner with AE and renewal team on expansion and renewal execution
- Lead customer enablement sessions on dashboard design, funnel analysis, and retention modeling
- Monitor product usage and health signals; lead regular business reviews
- Drive customer adoption and re-engagement strategies
- Assess customer AI maturity and advise on agent and context strategy
- Use Mixpanel AI, Mixpanel Agent, Headless, and MCP
- Coordinate across GTM, Product, and Engineering to manage escalations
Requirements
- Experience in Customer Success, management consulting, or related field supporting complex B2B SaaS accounts
- Track record managing relationships from business executives to technical ICs, influencing C-suite
- Ability to translate technical concepts into business terms
- Demonstrated ability to drive platform adoption and connect usage to outcomes
- Experience building strategic value and adoption plans tied to ROI
- Hands-on experience with agentic or AI-native tooling (MCP-based workflows, LLM copilots)
Conditions
- Hybrid in London, UK
- Comprehensive medical, vision, and dental care; mental wellness benefit; generous vacation; enhanced parental leave
- Bonus: product analytics background, technical advisory experience, familiarity with analytics instrumentation