About the company
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're building a world-class Customer Marketing team that creates meaningful connections with the restaurant and retail operators we serve.
Responsibilities
- Customer Relationship Management Comms at Scale: Own the strategy and execution for sensitive communications that focus on maintaining customer trust.
- Program Execution & Deployment: Build, test, and launch email, in-app, and push communication campaigns using Marketo, Pendo, and Braze, ensuring flawless execution, segmentation, and QA.
- AI-Driven Scale & Automation: Leverage next-generation AI tools, including Gemini and Claude Cowork, to rapidly draft copy, experiment with messaging variations, and streamline technical workflows to scale output.
- Cross-Functional Collaboration: Partner closely with Product Marketing, Customer Success, and Product teams to translate their communication needs into impactful, customer-facing assets.
- Agile Problem Solving: Jump in to support ad-hoc communication needs, technical troubleshooting within our marketing tools, and unexpected projects as the needs of our fast-growing restaurant community evolve.
Requirements
- 3+ years of marketing experience with a foundation in program management and cross-functional collaboration (preferably in a customer communication or comparable b2b SaaS role).
- Track record of utilizing AI to enhance you or your team’s output.
- Strategic growth mindset paired with execution focus.
- Marketing technology proficiency with tools like Marketo, Pendo, Braze, or similar tools.
Conditions
- Remote.
- Base salary range: Zone A $95,000 - $152,000 USD; Zone B $83,000 - $133,000 USD; Zone C $75,000 - $120,000 USD.