ServiceNow is the AI control tower for business reinvention.
The ServiceNow AI platform brings together any AI, any data, and any workflow — helping 85% of the Fortune 500® work smarter, faster, and better.
Building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
Contribute to a user-centered AI product strategy that dials into customers' needs and product specificities.
Support key operating initiatives in cooperation with cross-functional partners.
Review business initiatives and other intelligence activities by tracking key metrics like revenue, customers, costs, and industry trends.
Assist in operational processes such as Quarterly Product Reviews and Annual Planning, ensuring alignment between Product groups and stakeholders, including executives.
Conduct market assessments and review strategy in partnership with senior staff and the Product Management team, focusing on market sizing, buy/build/partner assessments, and strategy.
Oversee AI initiatives to drive growth and operational efficiency across the portfolio, collaborating with relevant stakeholders.
Requirements
At least 8-10 years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
Expertise and/or strong interest in the enterprise software/SaaS industry, ideally in the AI space.
Experience using quantitative skills to optimize Product Strategy and inform operational excellence.
Effective communication skills — both verbally and in writing; comfortable in business and technical discussions.
A track record of owning cross-functional projects, building trusting relationships, and influencing others, including the most senior staff members.
Collaborative and able to think independently.
Thrive at taking initiative and multi-tasking in fast-paced, often ambiguous environments.
Preferred: experience working for or with established enterprise tech companies.
Preferred: worked in SaaS or PaaS product development, technical strategy, and product ops functions.
Conditions
Base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits.
Health plans, including flexible spending accounts.
401(k) Plan with company match, ESPP, matching donations.