Director of Partnerships

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Partnerships, Litigation Support based in the United States.

This is a ground-floor leadership opportunity for an experienced legal services professional ready to build and lead a partnerships function from the ground up.

• Serve as the primary point of contact for client opportunities, questions, and escalations originating from the litigation support function, owning resolution from initial contact through close.
• Act as the bridge between clients, litigation support teams, Account Executives, and Inside Sales, ensuring priorities remain aligned and opportunities progress efficiently.
• Build trusted, long-term client relationships through proactive, responsive, and consultative communication.
• Represent the full litigation support offering, including California eFiling, service of process, and related services, with strong subject-matter authority.
• Lead and co-facilitate client demonstrations, webinars, and training sessions for legal professionals ranging from paralegals and legal support staff to partners and firm leadership.
• Manage high-touch client onboarding from initial kickoff through active usage and ongoing support.
• Proactively identify at-risk accounts and develop action plans to strengthen engagement, retention, and customer satisfaction.
• Collaborate with internal teams to capture client feedback, identify recurring trends, and champion improvements that enhance the customer experience and NPS.
• Maintain accurate client, opportunity, and activity records within HubSpot and proprietary systems.
• Support new and existing business growth by tracking targets, monitoring KPIs, and maintaining accountability for commercial outcomes.
• Develop and document a repeatable, scalable customer success and partnerships playbook to support future organizational growth.
• Establish foundational processes, standards, and best practices for the partnerships function.
• Build and mentor a growing team as the function expands, fostering accountability, collaboration, and exceptional client service.

• 5+ years of experience in the legal services or litigation support industry, with a focus on customer success, account management, client services, or related functions.
• Direct, hands-on expertise in California eFiling and service of process, including jurisdictional rules, filing deadlines, rejection reasons, service logistics, and the practical nuances important to legal professionals.
• Demonstrated ability to confidently engage law firm leadership, including partners, managing partners, and office administrators, while also addressing detailed operational and technical questions from paralegals and legal support teams.
• Experience leading webinars, product demonstrations, training sessions, or educational presentations for legal professionals at different levels of seniority.
• Background selling or supporting the sale of litigation support services, with a strong understanding of the client lifecycle from prospecting through long-term account management.
• Exceptional written and verbal communication skills, with the ability to adapt tone, messaging, and level of detail to different audiences.
• Strong relationship-building skills and a natural ability to establish credibility and trust quickly and sustain those relationships over time.
• Experience using HubSpot, Zendesk, Slack, or comparable CRM, customer support, and collaboration platforms.
• Strong organizational and problem-solving skills, with the ability to manage multiple client priorities, opportunities, and escalations simultaneously.
• Availability to work during Pacific Time (PT) business hours.
• A proactive, collaborative, and solution-oriented mindset suited to a fast-moving and evolving environment.
• Leadership capability and an entrepreneurial approach, with the ability to create structure, establish scalable processes, and build a new function from the ground up.

• Competitive total compensation: $110,000–$130,000 annually, including quarterly bonus opportunities.
• Stock options providing an opportunity to participate in organizational growth.
• Premium medical, dental, and vision coverage, including family options, with 100% employer-paid premiums available on select plans.
• Flexible paid time off (PTO) designed to support work-life balance.
• Remote-first work environment with flexibility and autonomy.
• Home office setup support to enable productive remote work.
• Wellness and mental health benefits for employees and families.
• Ground-floor leadership opportunity with substantial ownership over the development of a new partnerships function.
• Team-building potential, including the opportunity to recruit, mentor, and lead a high-performing team.
• High visibility and meaningful ownership across client relationships, retention, growth, and operational imp