About the company
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Responsibilities
- Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement.
- Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs.
- Create practical, scenario-based learning that helps agents apply knowledge to real customer situations.
- Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
- Co-create with Trainers and SMEs to make sure learning is accurate, practical and facilitator-ready.
- Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
- Use learner feedback, assessment results, QA insights, and operational data to continuously improve content.