About the company
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions.
Responsibilities
- Own the product vision and multi-year roadmap for fraud, trust & safety, and integrity across international markets, balancing global consistency with local regulatory and payment nuances.
- Drive the convergence of global fraud-fighting efforts, partnering with US counterpart teams to unify risk signals, detection infrastructure, and response tooling.
- Represent the voice of international markets in global prioritization decisions, ensuring regional nuances are reflected in global strategies.
- Establish metrics, instrumentation, and monitoring to maintain clear visibility over fraud performance across every market, proactively prioritizing investments.
- Build, manage, and coach a high-performing team of product managers, setting clear goals and raising the bar on product craft and rigor.
- Champion the use of AI and machine learning to move defenses from reactive, rules-based systems toward adaptive, model-driven detection.
- Partner cross-functionally with regional General Managers, Legal, Compliance, Operations, Data Science, and Engineering to translate complex market risks into clear product requirements.
- Build compelling business cases and ROI models for fraud investments, managing the impact of trust & safety decisions on the P&L.
Requirements
- Proven track record of scaling product organisations with significant product management experience in the tech sector.
- Demonstrated experience in people management, with a strong ability to build, hire, and coach high-performing teams of product managers.
- Deep domain expertise in Fraud, Trust & Safety, or Integrity, covering areas such as payments fraud, account takeover, abuse prevention, or identity verification.
- Direct experience applying AI/ML models to fraud detection and prevention, with the ability to partner closely with Data Science and Engineering teams.
- Experience operating across multiple international markets, with an understanding of regional variations in regulatory regimes and payment infrastructure.
- Strong executive communication and stakeholder management skills, with proven ability to build alignment across global teams and time zones.
- Quantitative fluency and demonstrated ability to build data-driven business cases and ROI models for risk investments.
- Nice to have: Experience managing cross-continental stakeholder alignment, particularly bridging European and US time zones; familiarity with multi-sided marketplace dynamics across consumer, merchant, and courier ecosystems.
Conditions
- This is a hybrid role based in London.
- Competitive salary and equity options.