About the company
At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day. We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other leading Silicon Valley companies. We operate as a hybrid organization, with offices in Bogotá and San Francisco, and distributed teams across Latin America, including Brazil, where many of our AI initiatives are based.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients.
- Build and nurture strong, long-lasting relationships to ensure customer loyalty.
- Act as a liaison between the client and the company to address any concerns or needs.
- Identify upselling and cross-selling opportunities to increase revenue.
- Develop account strategies to meet sales targets.
- Monitor client accounts to ensure they are using services effectively and identify expansion opportunities.
- Ensure clients are satisfied with the company’s products or services.
- Conduct regular check-ins and resolve issues promptly.
- Focus on client retention by delivering value and maintaining engagement.
- Address any issues clients face and work with internal teams to provide solutions.
- Advocate for the client’s needs within the company.
- Work closely with the sales team to onboard new clients and hand off relationships.
- Coordinate with marketing, product, and support teams to meet client expectations.
- Provide regular updates to management on account status and key metrics.
- Analyze sales data and customer behavior to inform strategies.
Requirements
- 3+ years of SaaS sales experience.
- Previous experience as an Account Manager.
- Strong analytical skills and background in quantitative fields.
- C1 English level, or better.
- Medium Excel Skills.
- Excellent communications skills.
Conditions
- An amazing team to work with.
- Competitive pay, bonus & equity.
- Remote role.
- Unlimited Time Off.
- Flexible Work Hours.
- A supportive, caring, and learning environment.