About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
About the role
ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. As a Forward Deployed Software Engineer (FDSE), you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations.
Responsibilities
- Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
- Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
- Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
- Shape developer experience by sharing feedback with platform and product teams
- Deliver production-ready solutions in agile end-to-end sprints
- Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
- Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
- Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
- Influence platform: inform product strategy through field-tested insights and extensible code
Requirements
- Systems-minded, AI-native engineer who ships real software
- Own the full stack—equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines
- Think like a product-minded CTO, balancing creativity with pragmatism
- Embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows at scale
- Debug systems, context, and customer pain points
Conditions
- Full-time
- Employee Type: Regular
- Region: EMEA - Europe, Middle East and Africa
- Work Persona: Flexible or Remote