About the Company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
About the Role
ServiceNow is looking for a Principal Inbound Product Manager to build the evaluation and feedback backbone that makes our AI-powered support products trustworthy, measurable, and continuously improving. This role owns enabling that mechanism from the ground up, and applying it consistently across all AI-enabled products in the portfolio.
Responsibilities
- End-to-end design of the AI product evaluation ecosystem: automated evals, human-in-the-loop review, and a structured feedback taxonomy.
- A closed-loop process that converts feedback and review findings into concrete product and model improvements.
- Cross-functional coordination across Product, AI/ML Engineering, Data & Telemetry, and AI Operations.
- The requirements and prioritization inputs that drive continuous improvement in resolution quality and effectiveness.
Requirements
- Experience in product management, preferably with AI/ML products.
- Strong understanding of evaluation methodologies and feedback loops.
- Ability to work cross-functionally and influence without authority.
- Excellent communication and analytical skills.