About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Engineer based in Estonia.
We are seeking an Onboarding Engineer to lead the technical implementation and coordination of customer onboarding in a fast-growing SaaS environment. This role combines hands-on engineering expertise with project management to ensure seamless integrations and successful customer launches.
Responsibilities
- Lead the technical setup of customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup
- Partner with the Onboarding Manager to coordinate the full onboarding lifecycle, from kickoff through go-live and handoff to Customer Success
- Diagnose and resolve technical issues, including integration failures, data synchronization problems, and configuration challenges
- Develop and maintain onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes
- Collaborate with Engineering to escalate product issues, document bugs with clear reproduction steps, and advocate for product improvements
- Coordinate with Customer Success to ensure smooth transitions from onboarding to ongoing customer support
- Define, monitor, and improve onboarding success metrics, including time to first value, technical blockers, and integration completion rates
- Identify onboarding risks proactively, communicate potential delays, and recommend solutions
- Support the Onboarding Manager in customer communications concerning technical requirements, implementation progress, and timelines
- Contribute to the growth of the onboarding function by helping establish scalable practices and mentoring future onboarding engineers
Requirements
- 3–4 years of technical experience in B2B SaaS implementation, customer onboarding, or customer success engineering
- Hands-on experience with APIs, data integrations, technical configuration, and troubleshooting
- Strong written and verbal communication skills
- Experience managing customer implementations or onboarding projects throughout the full lifecycle
- Excellent project management and organizational skills
- Familiarity with CRM integrations, particularly Salesforce or HubSpot, or comparable enterprise tools, is an advantage
- A consultative mindset
- A bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
Nice to Have
- Experience with Bubble.io, n8n, or other low-code/no-code platforms
- Familiarity with partnership management or ecosystem tools
- Experience creating technical documentation, implementation guides, or knowledge bases
- Knowledge of AWS Lambda or similar serverless architectures
Conditions
- Competitive salary and benefits package
- Stock options offering an opportunity to participate in the company's growth
- The opportunity to directly influence customer onboarding quality, retention, and expansion
- A hybrid technical and operational role with potential for progression into leadership
- Close collaboration with experienced onboarding and Customer Success professionals
- The opportunity to contribute to a high-growth, profitable SaaS business operating at the forefront of AI-driven innovation