Salesforce Business Analyst

About the company

• This position is listed on behalf of a partner company
• Our partner is looking for a Salesforce Business Analyst based in Canada

Responsibilities

• Gather, document, and analyze business requirements, challenges, and process needs to define effective Salesforce solutions
• Translate business requirements into Salesforce concepts, including objects, fields, workflows, automation, and other platform capabilities
• Develop clear functional documentation, including Business Requirements Documents (BRDs), functional requirements, user stories, process flows
• Coordinate user acceptance testing (UAT), develop UAT documentation and manuals, and support issue resolution
• Deliver user training and provide post-deployment support
• Collaborate with business units, IT teams, and other stakeholders
• Identify opportunities for process optimization, automation, and continuous improvement

Requirements

• Proven professional experience as a Salesforce Business Analyst or in a closely related business analysis role
• Strong understanding of Salesforce platform capabilities, particularly Sales Cloud, Service Cloud, CRM functionality
• Demonstrated expertise in requirements gathering, business and functional documentation, BRD/FRD development, and process mapping
• Experience coordinating UAT, supporting user training, and contributing to change management
• Ability to translate technical Salesforce concepts into clear, practical information for non-technical stakeholders
• Strong communication, analytical, documentation, stakeholder-management, and problem-solving skills
• Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst are an advantage
• Familiarity with Agile/Scrum methodologies is preferred
• Knowledge of Salesforce Lightning, Flow Builder, CPQ is a plus
• Approximately 7 years of relevant professional experience is expected

Conditions

• Permanent, fully remote position within Canada
• Flexible remote work model with no local office requirement
• Virtual, live interview process
• No relocation assistance required or available
• No routine travel expected
• No visa sponsorship available