Wise is a global technology company building the best way to move and manage the world’s money.
Over 15 million customers, moving more than £9 billion a month, with 2,500+ people in operations across the US, Estonia, Hungary and Singapore and 800 in Product and engineering.
Part of the new Business Process Excellence function.
Responsibilities
Conduct comprehensive analysis of existing "as-is" Operational Processes, including detailed process mapping, identification of bottlenecks, inefficiencies, and areas for improvement.
Design and develop optimized "to-be" processes, focusing on a streamlined, standardised, and globally consistent approach.
Work with experts from controls, compliance and efficiency areas to drive improvements.
Work with product and engineering teams to align on the biggest opportunities and prioritise them.
Define success for processes and evaluate progress using qualitative and quantitative methods.
Map all existing operational Level 1 (L1) controls into the new process design, ensuring full coverage and alignment with regulatory expectations.
Develop and implement a robust process for evidencing the effective operation of controls, including defining KPIs, establishing monitoring mechanisms, and creating clear documentation for audit and regulatory scrutiny.
Requirements
6+ years of experience in process management, or a background in building products at scale with a deep understanding of organisational complexity.
Proven track record of mapping complex processes across big organisational depth.
Skilled in creating high-quality and practical process maps, breaking down sub processes, mapping dependencies, and identifying the critical path to success.
Great eye for detail.
Expertise in Process Management methodologies, process automation, and change management.