About the company
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Responsibilities
- Act as the primary architect and administrator for our core enterprise platforms: Atlassian suite (Jira & Confluence), Google Workspace, and Slack.
- Lead the technical strategy for enterprise-wide SaaS adoption and optimization. Drive the roadmap for enabling AI-native capabilities across our ecosystem (e.g., Slack AI, Atlassian AI) to streamline workflows, boost employee productivity, and increase organizational velocity.
- Administer, configure, and troubleshoot a diverse catalog of 30+ SaaS platforms. Use SaaS Management Platforms (SMPs) to maintain visibility, optimize licenses, and ensure system health across the entire stack.
- Act as an early adopter and champion of AI tools to accelerate the transition of ideas into concepts and concepts into executed solutions.
- Support in maintaining and improving user lifecycle workflows (onboarding/offboarding).
- Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture.
- Develop and maintain "source of truth" documentation for supported applications and processes for both internal employees and IT staff.
- Provide technical guidance to junior team members, fostering a culture of knowledge sharing and "bar-raising" performance.
Requirements
- Minimum of 5 years of professional IT systems experience in a fast-paced environment supporting a hybrid/distributed workforce.
- Extensive, hands-on experience with the administration and architecture of Okta, Jira, Confluence, Google Workspace, and Slack.
- Ideal candidates will have experience using SaaS Management Platforms (e.g., Productiv, Lumos, Torii, etc.) to manage a wide catalog of tools.
- Demonstrated i