Business Process Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Process Analyst Sr./Scrum Master based in the United States.

• Facilitate Agile ceremonies, including Scrum meetings, sprint planning, backlog refinement, and retrospectives, helping teams maintain momentum and continuous improvement.
• Manage and organize Jira tasks across multiple Scrum and Kanban teams while tracking sprint progress, dependencies, and commitments.
• Serve as a liaison between teams and stakeholders, ensuring effective communication, resolving impediments, and maintaining alignment throughout delivery.
• Analyze existing business processes and identify opportunities to improve efficiency, operational performance, automation, and strategic alignment.
• Collaborate with cross-functional stakeholders to gather, document, validate, and translate business and functional requirements into actionable user stories.
• Develop detailed user stories, acceptance criteria, process flows, and supporting documentation to guide solution development and implementation.
• Partner with business leaders, subject matter experts, technical teams, data analysts, and operational teams to ensure requirements are understood and delivered accurately.
• Maintain structured documentation and connected project artifacts in Confluence while using Jira to provide clear visibility into requirements, development, operations, and reporting.
• Use AI productivity tools such as Claude and Copilot to support project management, prioritization, follow-up, and timely completion of commitments.
• Support broader team initiatives and contribute to related business analysis, process improvement, and delivery activities as needed.

• Bachelor’s degree or an equivalent combination of education and professional experience.
• At least 3 years of experience in business process analysis, business analysis, Scrum Master, or a related role.
• Strong knowledge of Agile methodologies and frameworks, with an Agile certification such as Certified Scrum Master (CSM), SAFe Agilist, or equivalent preferred.
• Proven ability to gather and document requirements and create high-quality user stories and acceptance criteria.
• Hands-on proficiency with Jira and Confluence for requirements management, workflow tracking, documentation, and project coordination.
• Strong communication, facilitation, stakeholder management, analytical, and problem-solving skills.
• Ability to bridge business requirements and technical execution while working effectively with diverse stakeholders.
• Experience managing multiple projects, priorities, and commitments in a fast-paced environment.
• Familiarity with ITIL or other process improvement frameworks is a plus.
• Experience integrating business and operational data with Jira and Confluence for traceability, reporting, or workflow automation is desirable.
• Familiarity with refugee and immigrant populations or other social programs is considered an advantage.
• Ability and willingness to use AI tools thoughtfully to improve productivity, organization, and execution.
• U.S. citizenship is required, along with eligibility to obtain and maintain BI Full 6C (T4) public trust clearance.

• Annual salary range of approximately $102,000–$138,000, depending on experience, location, and contractual requirements.
• Full-flex work week and remote work environment.
• 401(k) plan with company matching.
• Medical plan options, including plans with Health Savings Accounts.
• Dental and vision insurance options.
• Paid vacation, sick, personal, and holiday leave.
• Paid parental, military, bereavement, and jury duty leave.
• Paid family leave of up to 160 hours during a rolling 12-month period for eligible employees.
• Life insurance, short- and long-term disability coverage, and accidental death and dismemberment benefits.
• Additional voluntary or employer-provided coverage, including critical illness and personal accident insurance.
• Internal career mobility support and professional development opportunities.
• Collaborative teams and opportunities to work with emerging technologies and complex mission-focused initiatives.