About the company
Our partner is looking for a Director of Strategic Operations, Litigation Support based in the United States.
Responsibilities
- Collaborate with the Litigation Support General Manager to define strategic priorities.
- Lead cross-functional projects, go-to-market operations, and process design initiatives.
- Identify inefficiencies and implement solutions that improve performance.
- Coordinate organizational transitions, team design, and process rollouts.
- Establish quality standards, monitor operational performance.
- Develop and maintain leadership reporting frameworks.
- Conduct strategic and operational research and prepare executive- and board-ready presentations.
- Partner with product and technical teams to define requirements.
- Own workforce planning.
- Build detailed working knowledge of California court filing and Service of Process rules.
- Develop standard operating procedures (SOPs), training frameworks, and playbooks.
- Escalate issues requiring executive intervention.
Requirements
- At least 5 years of experience in operations, strategy, or business operations.
- Demonstrated ability to independently manage ambiguous, high-stakes projects.
- Proven experience managing multiple concurrent initiatives.
- Hands-on experience developing and maintaining operational reporting frameworks.
- Experience partnering with product and technical teams.
- Strong analytical skills.
- Excellent written and verbal communication skills.
- Experience working with people managers to improve performance.
- A track record of scaling operations, teams, or processes.
- Comfort working in a dynamic environment.
- Strong organizational skills, sound judgment.
Conditions
- Salary: $150,000–$190,000 per year.
- Incentive compensation: Bonus included.
- Healthcare: Premium medical, dental, and vision coverage.
- Wellness and mental health: Shared benefits.
- Flexible paid time off.
- Equity: Stock option opportunities.
- Retirement: Access to a company-provided 401(k) account.
- Remote work support: Home office setup and a monthly stipend.