About the company
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
Responsibilities
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements
- 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
- Working proficiency in the following core CIAM areas or technical competencies:
- Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
- Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
- Understanding of the general cybersecurity landscape with respect to threats and challenges
- Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- Understanding of software development lifecycle and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Ability to track and manage the moving parts of multiple parallel initiatives or projects
- Strong presentation and whiteboarding/diagram skills
- Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels